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How can I make a complaint with Currency Solutions?

We sincerely regret any dissatisfaction you may have experienced with our services at Currency Solutions. If you wish to make a complaint, we are here to address your concerns promptly. Here's how you can initiate the complaint process:

  • Contact your dealer or main point of contact: We encourage you to reach out to your designated dealer or the main point of contact you have been dealing with. They will work closely with you to understand your concerns and aim to resolve the issue to your satisfaction.
  • Email us: If you prefer to email your complaint, please send the details to service@currencysolutions.com. Your complaint will be reviewed by the relevant person, and we will respond to your concerns as swiftly as possible.

Our commitment is to provide a high level of service, and we take all complaints seriously. We appreciate your feedback and the opportunity to improve our services based on your input. If you have any additional questions or need further assistance, please do not hesitate to reach out to us. Your satisfaction and feedback are important to us.

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©2024 Currency Solutions Ltd, all rights reserved.

Currency Solutions is the registered trademarks and trading names for Currency Solutions Ltd (Company Registration Number: 04864491) with registered office address at Hobbs Court, 2 Jacob Street, London, SE1 2BG, United Kingdom. Currency Solutions Ltd is authorised by the Financial Conduct Authority to provide regulated products and services (FCA Registration Number: 602082) and for the provision of payment services (FCA Registration Number: 512130). Currency Solutions Limited segregates and safeguards customer funds related to payment services as per regulation 23 of the Payments Services Regulations 2017. Currency Solutions Ltd is not covered by the Financial Service Compensation Scheme (FSCS).

For clients based in the European Economic Area, payment services for Currency Solutions Ltd are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).

For clients based in the United States, payment services for Currency Solutions Ltd are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York, NY 10011.

For clients based in the United Kingdom and rest of the world, payment services for Currency Solutions Ltd are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).