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How do I reactivate my Currency Solutions account?

If your Currency Solutions account has become inactive or frozen, it's important to understand the steps to reactivate it. Typically, this can occur if you haven't logged in for a while.

To reactivate your account, please call us at +44 (0)20 7740 0000. Our experienced team will assist you in the reactivation process.

As part of the reactivation process, we may need to verify and ensure that the details we have on your account are still current and relevant. This verification is essential to maintain the security and accuracy of your account information, particularly if you intend to make international payments.

Our dedicated team is available to guide you through the reactivation process and address any specific requirements or questions you may have.

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Would you like to speak to one of our experienced Portfolio Managers? Give us a call on +44 (0)20 7740 0000 or we can call you back Monday to Thursday between 8am - 6pm, and on Friday between 8am - 5pm.

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Currency Solutions is the registered trademarks and trading names for Currency Solutions Ltd (Company Registration Number: 04864491) with registered office address at Hobbs Court, 2 Jacob Street, London, SE1 2BG, United Kingdom. Currency Solutions Ltd is authorised by the Financial Conduct Authority to provide regulated products and services (FCA Registration Number: 602082) and for the provision of payment services (FCA Registration Number: 512130). Currency Solutions Limited segregates and safeguards customer funds related to payment services as per regulation 23 of the Payments Services Regulations 2017. Currency Solutions Ltd is not covered by the Financial Service Compensation Scheme (FSCS).

For clients based in the European Economic Area, payment services for Currency Solutions Ltd are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).

For clients based in the United States, payment services for Currency Solutions Ltd are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York, NY 10011.

For clients based in the United Kingdom and rest of the world, payment services for Currency Solutions Ltd are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).