Help Centre > Getting started

How does Currency Solutions verify my identity?

At Currency Solutions, the security of your money and personal information is our utmost priority. Here's an overview of how we ensure your identity is verified:

What is Strong Customer Authentication (SCA)?

Strong Customer Authentication (SCA) is a regulatory requirement introduced in Europe on 14th September 2019. Its primary objective is to enhance the security of online payments and reduce the risk of fraud.

How does Strong Customer Authentication work at Currency Solutions?

To comply with SCA regulations and maintain the highest level of security for our customers, we've implemented the following verification process:

  • Mobile Security Code: Each time you log in to your online account, we send a 4-digit security code to your registered mobile phone.
  • Code Entry: Enter the 4-digit security code into the pop-up box displayed on your screen, as illustrated in the example provided.
  • Access Your Account: Once you've successfully entered the security code, you will be directed to your online account, ensuring a secure and seamless experience.

What to do if the details on the pop-up are incorrect?

In the event that you encounter any discrepancies or issues with the pop-up verification process, please contact us immediately. You can reach our customer support team by calling +44 (0)207 740 0000. Our support hours are Monday to Thursday: 07:30 to 18:00 GMT and Friday: 07:30 to 17:00 GMT

Our dedicated team is available to assist you with any concerns, ensuring that your experience with Currency Solutions remains both secure and trouble-free. Your safety is our priority.

Related articles

was this helpful?

Currency Solutions Logo

Would you like to speak to one of our experienced Portfolio Managers? Give us a call on +44 (0)20 7740 0000 or we can call you back Monday to Thursday between 8am - 6pm, and on Friday between 8am - 5pm.

ESG Stats
AboutCareersCurrencies We SupportCurrency ConverterToolsInsightsApi DocumentationHelp

Latest

©2024 Currency Solutions Ltd, all rights reserved.

Currency Solutions is the registered trademarks and trading names for Currency Solutions Ltd (Company Registration Number: 04864491) with registered office address at Hobbs Court, 2 Jacob Street, London, SE1 2BG, United Kingdom. Currency Solutions Ltd is authorised by the Financial Conduct Authority to provide regulated products and services (FCA Registration Number: 602082) and for the provision of payment services (FCA Registration Number: 512130). Currency Solutions Limited segregates and safeguards customer funds related to payment services as per regulation 23 of the Payments Services Regulations 2017. Currency Solutions Ltd is not covered by the Financial Service Compensation Scheme (FSCS).

For clients based in the European Economic Area, payment services for Currency Solutions Ltd are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).

For clients based in the United States, payment services for Currency Solutions Ltd are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York, NY 10011.

For clients based in the United Kingdom and rest of the world, payment services for Currency Solutions Ltd are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).