Consumer Duty Statement

How Currency Solutions adheres to Consumer Duty

The Consumer Duty is a new FCA principle of business (Principle 12), which requires firms like Currency Solutions Limited to act in the best interests of retail customers.

In this context, "retail customers" refers to our personal customers and certain small to medium-sized enterprises. If you are at all unsure as to whether Consumer Duty applies to the services we provide to you, please do not hesitate to contact us.

Currency Solutions strives to provide services and products that achieve best possible outcomes for our customers, specifically:

  1. Products and services must meet the needs, characteristics, and objectives of the target market
  • We ensure our communications, such as our end-user terms, are clear, fair, and not misleading, do not result in foreseeable harm and support our customers in achieving their financial goals.
  • Currency Solutions ensures that the target market is appropriate for our offering, taking into account any vulnerabilities or risks that may affect certain end-users.
  • We are committed to continuously improving the value we offer our customers by reviewing our existing product suite and introducing new ones. We will ensure that our products align with the Consumer Duty principles and appreciate any observations our customers have regarding their functionality and quality.
  • We will take reasonable steps to prevent our customers from experiencing harm or being misled by our products or services. We will identify and mitigate any potential conflicts of interest that may arise and ensure that our incentives are aligned with the customer's best interests.
  1. Products and services must provide fair value
  • We ensure that the products and services we offer provide fair value in relation to the price paid for the benefits received.
  • We recognise the importance of our customers'' financial well-being. We will consider the potential impact of our products and services on our customers' overall financial situation and provide guidance to help them make sound financial decisions.
  1. Communications should help customers and end-users make informed decisions by being clear, fair, and not misleading
  • We ask customers to read and accept our Terms & Conditionsand Privacy Policy when they agree to use our regulated services.
  • We will communicate in a manner best suited to our customers' needs and take account of any requirements our customers may have, including preferred modes and methods of communication.
  • We will provide our customers with accurate, balanced, and timely information, including all costs, charges, and risks associated with our products and services.
  1. Support to customers
  • We will communicate with customers in a clear and understandable manner.
  • We have a robust complaints handling process in place. If you have any concerns or complaints, we will investigate them promptly, fairly, and impartially. We are committed to resolving any issues and providing appropriate remedies where necessary.

If you have any questions regarding Consumer Duty, please contact us at support@currencysolutions.com or +44 (0)20 7740 0000.

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Would you like to speak to one of our experienced portfolio managers? Give us a call on +44 (0)20 7740 0000 or we can call you back Monday to Thursday between 8am - 6pm, and on Friday between 8am - 5pm.

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©2025 Currency Solutions Ltd, all rights reserved.

Currency Solutions is the registered trademarks and trading names for Currency Solutions Ltd (Company Registration Number: 04864491) with registered office address at Hobbs Court, 2 Jacob Street, London, SE1 2BG, United Kingdom. Currency Solutions Ltd is authorised by the Financial Conduct Authority to provide regulated investment products and services including currency options (FCA Registration Number: 602082) and for the provision of payment services (FCA Registration Number: 512130). Currency Solutions Limited segregates and safeguards customer funds related to payment services as per regulation 23 of the Payments Services Regulations 2017. Currency Solutions Ltd is not covered by the Financial Service Compensation Scheme (FSCS).

For clients based in the European Economic Area, payment services for Currency Solutions Ltd are provided by CurrencyCloud B.V.. Registered in the Netherlands No. 72186178. Registered Office: Nieuwezijds Voorburgwal 296 - 298, Mindspace Nieuwezijds Office 001 Amsterdam. CurrencyCloud B.V. is authorised by the DNB under the Wet op het financieel toezicht to carry out the business of an electronic-money institution (Relation Number: R142701).

For clients based in the United States, payment services for Currency Solutions Ltd are provided by The Currency Cloud Inc. which operates in partnership with Community Federal Savings Bank (CFSB) to facilitate payments in all 50 states in the US. CFSB is registered with the Federal Deposit Insurance Corporation (FDIC Certificate# 57129). The Currency Cloud Inc is registered with FinCEN and authorised in 39 states to transmit money (MSB Registration Number: 31000206794359). Registered Office: 104 5th Avenue, 20th Floor, New York, NY 10011.

For clients based in the United Kingdom and rest of the world, payment services for Currency Solutions Ltd are provided by The Currency Cloud Limited. Registered in England and Wales No. 06323311. Registered Office: Stewardship Building 1st Floor, 12 Steward Street London E1 6FQ. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).

For more information, refer to the Currencycloud Terms of Use.

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